TERMS & CONDITIONS

Returns & Exchanges

Accidental Vixen does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/s being exchanged.

We strongly recommend that all exchanges posted to Accidental Vixen have a tracking number. Accidental Vixen is not responsible for any exchanges that go missing or lost on their way to us.

Please follow these steps to exchange your item/s:

1 - The item/s may be returned to Accidental Vixen, in its original condition and packaging. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for 3 months.

2 - Returns can be made within 14 days of receiving the goods.

3 - Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions.

4 - Post the item/s to:
     Accidental Vixen
     PO Box 152
     Newport Beach, NSW, 2106
     Australia

We strongly recommend that all exchanges posted to Accidental Vixen have a tracking number. Accidental Vixen is not responsible for any exchanges that go missing or lost on their way to us.

5 - When we have received the item/s we’ll email you the Credit Voucher

6 - If you have any questions please email us at service@accidentalvixen.com

 

Links to our Privacy Statement and Terms of Service can be found at Checkout.